What happens if I return a product purchased using one or more rewards from IKEA Family?
The corresponding number of points will be deducted automatically, 24 to 48hours, and the reward will have been forfeited.
When you use a product reward, the price of the items is lowered, therefore points will be deducted according to the amount you paid.
Because each reward code is unique, you will not be able to use it again.
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The corresponding number of points will be deducted automatically from your profile within 48 hours and any rewards used will have been forfeited.
Read moreIn this situation a new reward, of the same type, will be generated for you to enjoy in your next purchase.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your unused products within 365 days. IKEA Family members can even return items after this 365 days period. We will provide a full refund for items returned with proof of purchase during this period. Mattresses can be exchanged for another mattress up to 90 days.
Read morePoints are non-transferable, non-refundable, and cannot be exchanged for cash value.
Read moreIf you need to refund a reward, please contact our Customer Service.
Read moreTo use your reward you need to be logged in with your IKEA Family account before placing your purchase.
Read more