What can I do if something is missing from my delivery?
If something is missing after delivery, first check if your order has been split into multiple deliveries, as the missing item may still be on its way. If you notice that items are still missing from your order, then start a claim in your order environment to receive a replacement item.
Determine if another delivery is on the way
If you are missing one or more items or boxes from your order after truck delivery, parcel delivery, IKEA Ordering & Pick-up or pick-up point, please check the following first:
- Was the item included in your order? View your invoice or receipt.
- Multiple items can be packed together. Be sure to search all the boxes in case your missing item is there.
- An order can be split into multiple deliveries. You can check this at Track and manage my order by using your order number or logging in to your IKEA account. If your order is split into multiple deliveries, the next delivery date will also be on the page.
Get a solution for the missing item
If you have checked everything and you are sure that the item is missing, please report it in Your order environment. If your purchase meets the conditions, you can have a replacement product delivered.
Does your purchase not meet the conditions? Then contact us or visit the store, so that we can offer a solution.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA customer service for guidance on how to proceed.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through the IKEA customer service depending on the part that you’re missing.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreWhether you’re excited to buy your first ever kitchen, considering updating or expanding your current kitchen or you already have previous experience with buying kitchens: we make it easy for you to proceed towards your dream kitchen at your preferred speed.
Read moreInstalling a new kitchen is an exciting journey. To ensure it goes as smoothly as possible, it's helpful to understand the process from start to finish. This 6 step guide outlines each step, clarifying what our team does and what you will need to do to prepare for a successful installation.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products in addition to the EU 2-year legal guarantee.
Read more