What can I do if my purchase (or part of it) is missing?
We have collected and handed you your order with lots of attention. Still, it can sometimes happen that something is missing. You can count on us to solve this and make sure you can soon enjoy your IKEA purchase.
Is a part missing?
Is a part missing from the packaging of your item? A missing small part such as a screw, which you can recognise by the 6 digit number in the instruction manual, can easily be ordered by yourself for free via IKEA.nl.
Is an item missing?
If we have delivered your order, a partial delivery may still be on its way, such as a separate package. Follow your order in the order overview to see if that's the case for you.
If nothing is still on its way, or if you collected your order, we will be happy to help you. Contact us and we will solve this together so you can soon enjoy your new IKEA items.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We have collected and handed you your order with lots of attention. Has an item still been damaged in the process? Then we will be glad to solve this for you!
Read moreIf you are experiencing issues with payment of your online purchase, check if the money has been deducted from your account. If it's not been deducted, add the payment details again or try another form of payment.
Read moreIf you no longer have a warranty, but would still like to replace a part, it is sometimes possible to order extra parts or fittings. You can do this in one of our stores or at our customer service.
Read moreSometimes it can happen that you lose a small part, such as a screw or plug. It's possible to order them online and have them delivered to you for free! In addition, in our IKEA stores, with the exception of IKEA Amsterdam, Duiven and Delft, you will find a self-service spare parts wall at the customer service desk with the most commonly used small parts that you can select and take home yourself.
Read moreDid you have a delivery scheduled today, but did you not receive a message or an e-mail with the message that the delivery will be later? Please contact our customer service.
Read moreSelect the "Collect" option 'Collect at pickup point' in the checkout. Choose your preferred location. You'll receive a confirmation email with collection details, and once your order is ready, you'll be notified to pick it up.
Read more