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What can I do if my IKEA product has quality issues?

All IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products in addition to the EU 2-year legal guarantee.

Product quality and safety is a top priority for IKEA, and all products are carefully tested before they are sold. IKEA therefore offers extended warranty periods for many products, in addition to the EU 2-year legal guarantee. There is no warranty for plants and purchases from the Swedish Food market, IKEA Bistro, IKEA restaurant or other food items. There is a standard 2-year warranty for purchases from the Second Chance Corner.
If your IKEA product isn't working as expected or you have noticed a quality issue, start by checking your invoice or receipt to see if it falls within the EU’s 2-year legal guarantee, or if it’s covered by an extended guarantee listed on the IKEA Guarantees page. If you can’t find your order number or receipt, you might be able to find it in your Purchases on your IKEA Family account, if this was used at the time of purchase.
Depending on the product and the issue, we recommend visiting the IKEA product support pages, where you will find information regarding common issues, step-by-step guides and videos that may help you resolve the issue on your own. Support materials and troubleshooting guides are available for items like household appliances, PAX wardrobes, IKEA+ sofa covers produced on demand, outdoor furniture, and home smart products such as DIRIGERA, SYMFONISK, TRÅDFRI gateway and many more.
Check that the product is still within guarantee and prepare photos if the issue relates to mattress quality. If the guarantee conditions are met, these options are possible:
  • Replace at the store.
    A co-worker can give you the replacement item to take home if there is available stock. You can check the stock on the product page on IKEA.nl before going to the store or by requesting stock check through the chatbot.
  • Replace via home delivery.
    If the item isn't in stock, or you cannot take it home yourself, a co-worker can arrange a home delivery with a replacement product when the item is available for delivery.
    • If the new item is more expensive and is equal to or less than the delivery costs, you don't have to pay the difference. If the price difference is more than the transport costs, you have to pay.
    • If the new item is cheaper, you will receive the difference on an IKEA digital refund card.
  • Order a replacement part.
    If the problem is only with the part(s) of an article, such as a side panel or a shelf, you can choose to have this part replaced if the part is available to order. 
  • Repair the item. 
    It's possible for certain sofas and worktops to be checked and repaired by an expert. A co-worker can start up a request for you if it meets the conditions. 
Do these options not work for you? Our co-workers are happy to think along with you for alternatives.

These options are available to you
    • Online. Type in the chat "I want to speak to a co-worker" or contact us by phone and have your order number or receipt at hand.
    • At an IKEA store (except Plan and Order Points). Visit the customer service desk with your receipt or order number.
 

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