What if there is something wrong with my Click & Collect order?
We'll make sure it will be all right! Our colleagues in the IKEA store and at our online Customer Service are happy to help you.
Take the product and your proof of purchase with you to the customer service department at the nearest IKEA store or contact us
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Was the article not helpful? Try one of the related articles below.
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Can I change or cancel my Click & Collect appointment?
Have you changed your mind and would you like to reschedule your Click & Collect in store date? You can change it yourself!
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What does the 'Click and Collect' service mean?
With IKEA Click & Collect you are in control. Place an order online when it suits you and choose when and where you collect.
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What do I need to pick up my order from the store via the 'Click & Collect' service?
To pick up your Click & Collect order, you need your order confirmation and identification (passport, driver's license or ID card). Once you have arrived at the IKEA store, you can follow the Click & Collect signs in the parking garage.
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Can I cancel my order?
Have you changed your mind regarding your order or did you order the wrong article? No problem! You can cancel your order via IKEA.nl/order.
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I have not received my order yet, what now?
Did you have a delivery scheduled today, but did you not receive a message or an e-mail with the message that the delivery will be later? Please contact our customer service.
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I could not collect my order on time, what do I do?
Of course something can come up. If you are running late you can ask a store colleague if your order is still there. Were you not able to collect your order the same day? We will ensure that it is canceled for you and you will receive the purchase amount back. This also applies to Storebox and Mobile pick-up points.
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