How can I return an item?

How does in-store returns work?

• You can go directly to the returns desk with your item and proof of purchase. Don't have proof of purchase? Then bring your IKEA Family account details or bank statement, where the purchase can be found.
• You can also register your return in advance, so that your waiting time at the returns desk is as short as possible. You will receive a digital code that you can scan at the returns counter in any IKEA store. The barcode is valid for 14 days.

How does returning by parcel work?

1. Register your return via IKEA.nl and receive the return label
2. Bring the parcel to a PostNL point within 14 days of registering the return to have it sent back.

How does returning by truck work?

1. Register your return via IKEA.nl and choose a return date
2. Disassemble the item so that no part weighs more than 46kg, so that it can be lifted by two people.
3. Prepare the item at the front door of your house or apartment before the pick-up time.

How do I register a return?

1. Register your return via IKEA.nl
2. • Did you use an IKEA Family profile when purchasing? Then register your return via your Purchases overview
   • 1. Click in your 'Purchases' overview of the purchase that you want to return (partially).
     2. Under "actions," go to "Return your purchase."
   • Didn't use IKEA Family when purchasing? Then register your return via the Return form.
3. Select the items you want to return.
4. Choose the reason for the return and the condition of the item
5. Choose the way you want to return: In the store, per parcel or per truck.
6. Fill in your details and confirm the return

Do I have to disassemble and pack the item?

• Disassemble the item as much as possible
• Repack the item in its original packaging if you still have it. Don't have it anymore? Then bundle all parts in another packaging, so that nothing is damaged or lost during transport.