Skip to main content
EN NLEnglish

Can I return or exchange a purchase made using the Click & Collect service?

Yes! You can return your new and unopened IKEA products from your Click & Collect order. You always have 365 days to return or exchange your products. If you are an IKEA Family member, you can even return or exchange unlimited items.

Want to exchange or return an item in the store? Register your return(s) via Quick Returns. Then we can help you faster.

Do you want to exchange or return because you received a damaged product? Go to your order overview to report this.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Are POKAL glasses safe to use?

    POKAL drinking glasses are made from tempered glass, which has several safety benefits over non-tempered glass. However, glass is a fragile material that should always be handled with care.

    Read more

  • Does IKEA have a warranty for items that are damaged in transit or during assembly?

    Have your IKEA Family card scanned at the checkout and receive 14 days 'oops' insurance for free. If something breaks on the way home or during assembly, you can exchange it for free.

    Read more

  • When is the IKEA online customer service available?

    Our customer service can be reached by phone. We are currently not available via chat. We are open on weekdays from 8 AM to 6 PM and on Saturday from 9 AM to 6 PM. We are closed on Sunday.

    Read more

  • How do I use my credit or gift card?

    Both physical and digital IKEA credit and gift cards can be redeemed in our stores, IKEA restaurants, the Bistro, the Swedish Food Market, and on our website!

    Read more

  • How do I order a custom worktop or wall panel at IKEA?

    Our Kitchen Specialists are happy to help you with that! For custom-made items, it is of course extra important that everything is right down to the last detail. The order will therefore always be placed for you by an IKEA employee.

    Read more

  • What is IKEA's METOD kitchen system?

    METOD is IKEA's modular kitchen system. With METOD you have endless possibilities to design a kitchen that perfectly suits your needs, whether you like modern or traditional. Every METOD kitchen comes with a free extended warranty of 25 years.

    Read more