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How much does the IKEA pick-up service cost for returns?

If you prefer, at IKEA we can arrange the collection of your item for return. This service has an associated cost and is only available for orders in which you have previously contracted a home delivery.

What is the cost of the home collection service?
  • The price of pickup is equivalent to the shipping fee. 
    • The €39 fee applies to all other deliveries. The cost must be paid at the time of booking the service.
    • This only applies to purchases made within mainland Spain.
    • To make the payment, you will receive a payment link by SMS or email and will have 24 hours to complete it. Once the payment has been made, you will receive the corresponding invoice by email.
If you have placed an order with home delivery and wish to return the products, contact us:
  • Call us on the free phone number 900 400 922.
We will explain the steps to follow and organize the collection at the address of your choice, on the date and time slot that best suits you (according to the availability of the delivery company). The delivery company will arrange for the item to be returned to the appropriate store.
Remember: the item must be in its original condition and packaging. Please note that items must be in their original condition, with the packaging unopened, and must not have been removed from the box, cover or wrapping, nor assembled (unused, complete and in perfect condition), in order to be collected (except for mattresses, if within the 7-day return period).
On the day of collection, the carrier will check the condition of the goods. If the item does not meet these conditions, unfortunately we will not be able to proceed with the collection and the cost of the service will not be refunded.
On the day of collection, a person over the age of 18 must be present at the address during the selected time slot. If nobody is present and it is not possible to contact you, the collection will be considered unsuccessful. In that case, if you wish to reschedule the collection, the service fee will need to be paid again. 
You can find more detailed information about the Shipping costs and our return policy.

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