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Customer Support

Do you have any questions?

Type one or more words in the search bar to consult our FAQs.

  • ​If you want information about our products, use the search bar at the top of the page.
  • Click here to check the status of your order

You can do it yourself​

​Want to check the status of your order? Need to return something? Here are our self-service solutions:

Check your order​

Track your order here

Track order

Reschedule delivery

You can change your delivery slot here

Reschedule order

Cancel order​

We're sorry that you want to cancel your order​

Cancel order​

Return or exchange products​

More information about how to return or exchange products

Returns

Do you need an invoice?

Here you can fill in the invoice request

Fill in request

Replacement parts​

Missing dowels, screws or other parts of your furniture?​

Order parts now

Managing damaged goods

Do you have a damaged item? We can help you

More information

Gift cards​

Send instantly, print at home or deliver by post​

Go to gift card

Still looking for answers?

Whether you're looking for answers, would like to solve a problem, or just want to let us know how we did, all the ways to contact us are right here. We'll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

Find your IKEA store

Find an IKEA store near you

Visit us in store and get inspired. We're open and looking forward to your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find your IKEA store

Tell us about your experience!