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Customer service

Do you have any questions?

Type one or more key words in the search bar to find answers to your questions in our FAQs.

For more information about our products, use the search bar at the top of our website.
To check the status of your order, please click here

For more information about how the FAQ section works, type “Hi/Hej” in the search bar.

You can do it yourself 

Do you want to check the status of your order? Make a return? Here are our self-service solutions available:

Check your order​

Track your order here

Track order

Reschedule delivery

You can change your delivery slot here

Reschedule order

Cancel order​

We're sorry that you want to cancel your order​

Cancel order​

Return or exchange products​

More information about how to return or exchange products


Do you need an invoice?

Here you can fill in the invoice request

Fill in request

Replacement parts​

Missing dowels, screws or other parts of your furniture?​

Order parts now

Payment options​

More information about payment options in-store and online

More information

Gift cards​

Send instantly, print at home or deliver by post​

Go to gift card

Still have questions?

Whether you are looking for answers, want to solve a problem or just want to tell us how we’ve done, here are ways you can get in touch with us. We’ll help you solve your problems quickly and easily, so that you can focus on the more important things, like relaxing on your new sofa.

IKEA store

Find an IKEA store near you

Visit us in store and get inspired. We’re open and looking forward to your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find your IKEA store