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IKEA return policy

On this page, you will find all the information on the IKEA return policy and its terms and conditions.

Depending on the date of your purchase, you can download the full return policy here:

Right of withdrawal for online purchases

You can exercise your right to withdrawal within 14 days following receipt of the items purchased online at IKEA.es, using our app or via the telephone sales team.

  • This right to withdrawal is not applicable to personalised products or food products.
  • With respect to services associated with the purchase, in the event of withdrawal the cost of these will be refunded provided that they have not been executed in full. We request that you take care with the items that you wish to return, as we are unable to accept products that are dirty, marked or damaged.
    • The refund will be paid to you using the same payment method as was used to buy the product, within 14 days from receipt of the product or proof of postage.
  • See the General conditions for shopping online – IKEA for further information. This right takes precedence over any sales policy that we offer.

To initiate withdrawal from the contract, click the button below. Have your order number to hand (you can find it in your confirmation email and on your receipt).

Other return policy specifications

  • This policy applies to the purchase of products for individual use. For customers who are not considered consumers in compliance with the applicable legislation and for those who make their purchase through, or with the support of, the IKEA Business Network:
    • the return period will be THIRTY (30) DAYS, meaning that the return period set out in the general IKEA return policy does not apply to these customers;
    • they expressly accept, as an essential condition, that IKEA will not accept from these customers returns of products that have been previously opened or assembled, even if later disassembled and/or not returned in their original packaging.
  • These return conditions do not affect consumer rights with regards to guarantees (RDL1/2007).
  • If your product is damaged, take a look at our incidents section for help.

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