Can I return a product by post (parcel service)?
If you are unable to visit an IKEA store, you can return small items via a post office. Below, we explain how to do this and what conditions apply.
The conditions for returning items by post are:
- All items to be returned must belong to the same order or purchase receipt.
- The total weight of the package must not exceed 25 kg.
- The packaging of each returned package must not exceed the maximum dimensions (78.5 cm x 55 cm x 39 cm).
- The cost of the service is 1€.
How to return an item by post?
- Prepare the product in suitable packaging to protect it.
- Fill in the online form (one for each receipt, as the refund will be made according to the original payment method).
- You will receive a confirmation email with a shipping label and a QR code. It is not necessary to print the label, as it will be handled directly at the post office.
- Take the package to a post office to complete the return.
You can use this return method regardless of how you purchased the product (online, in-store or remotely) and the type of delivery (with or without home delivery).
Can I return items from different orders or receipts through Correos?
Yes. Please note that, as these are different orders or receipts, you will need to fill in a form for each group.
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