Invoices and receipts
For every purchase at IKEA we issue a simplified invoice in the form of a receipt, which doesn't include your tax details. If you need a regular invoice (one that includes your tax details), you must request it at the checkout before paying.
IKEA Business Network benefits
If you are an IKEA Business Network member, you can have access to your purchase history, receipts, invoices and many other benefits (Your purchases add up, exclusive discounts, etc.) whenever you like just by logging in and going to your user page.
Not yet a member? Simply create your profile by clicking on "I'm buying for my company" on the form.
Do you need a regular invoice?
There are a few ways to get one:
Form
You can also click the following link "Request invoices and duplicates", attach a photo of your purchase receipt and within approximately 2 weeks you will receive your regular invoice by email.
Did you make your purchase at IKEA in the Balearic Islands or Canary Islands? Visit the store.
In any case, you can always go to the Customer Support section of your nearest IKEA store with your purchase receipt and your tax details to request your regular invoice.
When and how can I request a VAT refund?
There are several cases in which customers can request the return of the VAT paid on their purchases:
1. VAT REFUNDS FOR TRAVELLING CUSTOMERS.
If you are an individual customer resident in a country outside the EU, or resident in Ceuta, Melilla or the Canary Islands, you can apply for a refund of the VAT you have paid on goods purchased at IKEA. For purchases made after 5 July 2018, there is no minimum purchase value before you can apply. Purchases made before this date must be for a minimum of EUR 90.15 in order to be eligible for a VAT refund.
Where should I submit my application?
To make your application, you must first contact Customer Support at any of our stores. It is essential that you have your regular purchase invoice and your identity document (passport, residence card, etc.) with you. Remember that your invoice must show your tax details and must have been issued to the address of your place of residence, as this is what gives you the right to claim your VAT refund.
Lastly, you will need to electronically stamp the Documento Electrónico de Reembolso (DER – electronic refund document) issued to you in-store at the DIVA kiosks or at the Customs Offices located at seaports and/or airports. You have 3 months from the date the goods were purchased.
You can contact us by calling 900 400 922 or by using our chat.
How can I apply?
You need to tell Customer Support which channel you intend to use to apply for your VAT refund (Global Blue or IKEA) so that we can issue your DER correctly.
- If applying through Global Blue: the VAT refund will be applied for through the Global Blue partner institution. The refund will be immediate (payment to your credit card or in cash) once you have submitted all the documentation to their offices located at seaports and/or airports. This entity will charge you commission.
- If applying through IKEA: the refund will be applied for directly through IKEA. A complete refund will be made via bank transfer, and will be paid within approximately 15 working days, once we have received all the documentation required at the address below:
DEVOLUCIÓN ÍNTEGRA - C/ Me falta un tornillo 5, Arroyo de la Encomienda (Valladolid) 47195.
If you have any questions, you can contact us by e-mail: so.devolucioniva.es@ingka.ikea.com
What documentation do I need to submit for each of the application channels?
- Through Global Blue: the electronically stamped DER and the number of the credit card to which you would like the refund paid (you can also be refunded in cash).
- Through IKEA: the electronically stamped DER, a copy of your identity document (passport, residence card, etc.), and the number of the bank account (SEPA*) to which you would like the transfer to be made.
* The Single Euro Payments Area (SEPA) is the area within which citizens, companies and other economic entities can make and receive payments in euros throughout Europe, within and beyond national borders, under the same conditions and with the same rights and obligations, regardless of their geographical location.
2. REFUNDS OF VAT TO DIPLOMATS AND COMPANIES ON TRADE MISSIONS.
If you are a customer and a member of diplomatic, consular or NATO staff, or if you are a company (whether EU or non-EU), you must apply to us directly for the VAT refund, following the instructions on the form below:
IKEA Ibérica VAT refund form
Once the invoice has been physically stamped at Customs, together with the completed form and the rest of the documentation, you must send all the documentation to us at the following address: C/ Me falta un tornillo 5, Arroyo de la Encomienda (Valladolid) 47195.
A complete refund will be paid within 15 working days, once we have correctly received all the documentation required at the address shown.
To be able to claim your VAT refund, it is essential that you can provide the REGULAR invoice. In the case of a company, you must have the invoice stamped at Customs, or complete the Documento Único Administrativo (DUA – Single Administrative Document) within 1 month of the date the goods were purchased.
3. FOR INQUIRIES RELATED TO VAT REFUND APPLICATIONS.
Enquire at the Customer Support department at your store or by emailing so.devolucioniva.es@ingka.ikea.com.