Invoices and receipts
For all purchases at IKEA we issue a simplified invoice in ticket format without including your tax details. If you need an ordinary invoice (including your tax details), you must request it before paying at the checkout.
Do you need an ordinary invoice?
You have several ways to do this:
1. Click on the following link "Request for invoices and duplicates", attach a photo of your purchase ticket and within approximately two weeks you will receive your regular invoice by email.
* Have you ever bought from IKEA Balearic or Canary Islands? Visit the shop.
2. Go to the Customer Service section of your nearest IKEA shop with your purchase ticket and your tax details to request your ordinary invoice.
When do I have the right to claim a VAT refund and what do I need to do to obtain it?
When do I have the right to claim a VAT refund and what do I need to do to obtain it?
There are several cases in which customers can request the return of the VAT paid on their purchases:
1. RETURN OF VAT TO TRAVELLING CUSTOMERS
If you are a private customer resident in a country outside the EU, or resident in Ceuta, Melilla or the Canary Islands, you can apply for a refund of the VAT you have paid on goods purchased at IKEA. For purchases made after 05/07/2018, there is no minimum purchase value before you can apply. Purchases made before this date must be for a minimum of €90.15 in order to be eligible for a VAT refund.
Where should I submit my application?
To make your application, you must first contact Customer Services at any of our stores. It is essential that you have your ordinary purchase receipt and your identity document (passport, residence card, etc.) with you. Remember that your receipt must show your tax information and must have been issued to the address of your place of residence, as this is what gives you the right to claim your VAT refund.
Lastly, you will need to electronically stamp the Electronic Customs Declaration issued to you in-store, at the DIVA kiosks at the Customs Offices located at ports and/or airports. You have a period of 3 months from the date the goods were purchased.
How can I apply?
You need to tell Customer Services which channel you intend to use to apply for your VAT refund (Global Blue or IKEA) so that we can issue your Electronic Customs Declaration correctly.
- If applying through Global Blue: The VAT refund will be applied for through the Global Blue partner institution. The refund will be immediate (payment to your credit card or in cash), once you have submitted all the documentation to their offices located at ports and/or airports. This entity will charge you commission.
- If applying through IKEA: The refund will be applied for directly through IKEA. A complete refund will be made via bank credit transfer, and will be paid within approximately 15 working days, once we have received all the documentation required at the address below:
DEVOLUCIÓN ÍNTEGRA - C/ Me falta un tornillo 5, Arroyo de la Encomienda ( Valladolid ) 47195
If you have any questions, you can contact us by e-mail: [email protected]
What documentation do I need to submit for each of the application channels?
- Through Global Blue: the electronically stamped Electronic Customs Declaration and the number of the credit card to which you would like the refund paid (you can also be refunded in cash).
- Through IKEA: The electronically stamped Electronic Customs Declaration, a copy of your identity document (passport, residence card, etc.), and the number of the bank account (SEPA*) to which you would like the transfer to be made.
* The Single Euro Payments Area (SEPA) is the area within which citizens, businesses and other economic entities can make and receive payments in euros throughout Europe, within and beyond national borders, under the same conditions and with the same rights and obligations, regardless of their geographical location.
2. REFUNDS OF VAT TO DIPLOMATS AND COMPANIES ON TRADE MISSIONS
If you are a customer and a member of diplomatic, consular or NATO staff, or if you are a company (whether EU or non-EU), you must apply to us directly for the VAT refund, following the instructions on the form below:
Once the invoice has been physically stamped at Customs, together with the completed form and the rest of the documentation, you must send all the documentation to us at the following address: C/ Me falta un tornillo 5, Arroyo de la Encomienda ( Valladolid ) 47195
A complete refund will be paid within 15 working days, once we have correctly received all the documentation required at the address shown.
To be able to claim your VAT refund, it is essential that you can provide the ORDINARY invoice. In the case of a company, you must have the invoice stamped at Customs, or have the Electronic Customs Declaration stamped within 1 month of the date the goods were purchased.
3. FOR INQUIRIES RELATED TO VAT REFUND APPLICATIONS
Enquire at the Customer Services department at your store or by emailing [email protected].