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Building good relationships

We want everyone to feel good about the products we sell, which is why we pay a lot of attention to our links with our suppliers – and to their links with their own suppliers, too. There are about 600,000 people working for companies that directly supply IKEA around the world, and we want to be sure they are all treated fairly.

That’s why IWAY, the IKEA supplier code of conduct, was launched in 2000. IKEA suppliers are responsible for communicating IWAY to their sub-suppliers, and IKEA supports them in doing this. All suppliers must comply with IWAY requirements, otherwise they are phased out.

    Are you an IKEA supplier or creditor? Then this concerns you.

    On this page, you will find important information regarding the payment of your invoices as an IKEA supplier:

    If you have any queries, please contact our suppliers’ office:

    - by telephone on (+34) 91 037 64 92 from Monday to Friday, 08:00 - 16:00
    - by email at

    So that we can deal with your query quickly and efficiently, please make sure before you contact us that you have to hand your company’s CIF [Tax Identification Number] and the name of the IKEA store you deal with.

    Invoicing requirements and submission of invoices

    Select the IKEA company you work with to find out its invoicing conditions:

    Examples of invoices:

    Conditions of payment

    Remember that payment is always made by credit transfer 30 days after the invoice date - provided that we receive the invoice within 5 days after it has been issued and that receipt of the goods or the supply of the service has been confirmed.

    Are you a construction or real estate supplier? Then this concerns you.

    On this page, you will find important information regarding the payment of your invoices as a construction or real estate supplier.

    Contact us:

    - by telephone on (+34) 91 037 87 69

    Invoicing requirements

    So that we can process your invoices, they must be stamped originals, must comply with current invoicing legislation and must include the following information:

    - The reference number of the unit or store that contracted each delivery of goods or services (see section on tax data and addresses).
    - The name of the IKEA contact person for each provision of goods or services.
    - The tax details of the IKEA unit or store concerned (see section on tax data and addresses).
    - Certifications.
    - ATS or order to support the invoice.
    - Cost Group or CG (previously provided by IKEA).
    - Due date.

    Conditions of payment

    As an IKEA supplier, you have the benefit of receiving payment of your invoices via credit transfer 30 days after the date they are issued (except in certain cases where a longer term has been agreed). So that we can abide by this commitment, we need the following details about your company:

    - Your tax details: company name, address, CIF [Tax ID].
    - Your contact details so that we can inform you that payment has been made (telephone number, fax number and email address).
    - Your bank details (name and address of your bank, the name of the account holder,º IBAN number and swift code).

    This information is essential, and therefore if it is not provided, is inaccurate or is sent after the original invoice, we cannot guarantee that payment will be made by the due date. This however does not constitute and cannot be considered as a delay in payment.

    Our way of doing business: anti-corruption policy

    We have approved a new anti-corruption policy. We aim to carry out our business honestly, openly and ethically. This expectation is shared by our customers, our suppliers and society in general. We have zero tolerance towards any kind of corrupt practice because it runs contrary to our business aims and also damages the trust that our partners, suppliers, customers and other interest groups have in IKEA.

    This is why we at IKEA ask you as our suppliers to notify IKEA of any attempt or request by IKEA partners to obtain or offer improper benefits.

    To make things clearer, our “Anti-corruption letter”, which must be signed by all our suppliers, tells you about a few situations with regard to IKEA staff and members of their families which, as an IKEA supplier, you must avoid.

    Our way of doing business: IWAY suppliers’ code of conduct

    At IKEA we recognise that our business has an impact on people and the planet, in particular people’s working conditions, as well as the environment, both locally and globally.

    We also strongly believe that we can do good business while being a good business. This is a pre-condition to our future growth that will be achieved along with Suppliers that share our vision (to create a better everyday life for the many people), alongside the commitments we subscribe to in our sustainability strategy "People and Planet Positive".

    Values such as trust, integrity and honesty underpin the entire IWAY suppliers’ code of conduct: “The IKEA way on Purchasing Products, Materials And Services”. A code which, as you know, sets out the minimum requirements that we ask of you in relation to the environment, social and working conditions - including zero tolerance of child labour. This provides the foundation for our relationship with suppliers such as you, who will help us to grow on the basis of constant respect for these values.

    GLOBAL SUPPLIER PORTAL - for suppliers of IKEA products, please check the information on the global supplier portal.