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Incidents

This page tells you everything you need to know about getting help for your query or complaint. Find out how:

• Get help for a product you have already bought.
• Return or exchange a product under guarantee.
• What to do if there has been an issue with a service.

An IKEA co-worker from the customer support team working at her desk.

Find the support you need

If you come across any issues with the quality of our products or services, or some other kind of issue, do get in touch with us: it’s quick and easy.  

Remember to have your order, receipt and/or delivery note to hand as this will speed up the process. 

Information about your order

Do you want to know where your order is? Do you need to cancel it? Would you like to reschedule your delivery? You can do all of this from the Track and manage your order page. If you can’t find the information you need, please contact us and we’d be happy to help. 

TaskRabbit

TaskRabbit is a platform that quickly and easily puts you in direct contact with Taskers, trusted independent contractors, who can perform the selected service.  

For any questions or queries about TaskRabbit, please contact their customer services. 

SOLSTRÅLE solar energy 

Our partner, Contigo Energía, delivers a long-term warranty with every SOLSTRÅLE system. Knowing that you’re covered, you can just sit back, relax, and enjoy the sun.

Do you have any questions?

Type one or more key words in the search bar to find answers to your questions in our FAQs.

For more information about our products, use the search bar at the top of our website.
To check the status of your order, please click here. 

For more information about how the FAQ section works, type “Hi/Hej” in the search bar.