Can I return a product to the store?
Yes, if you have made a purchase at IKEA Spain (mainland) —whether online, in a physical store or through our distance selling team (telephone or chat)— you can return it to some stores. Before going, you should check on the local website whether the store accepts returns.
To return an item in store:
- You can return your items at one of our selected IKEA stores, at a Post Office, or by arranging a home collection service. Before you go, use our store locator to check on the store’s local page that the one you have in mind accepts returns.
- Go to the IKEA store on the mainland; no appointment is necessary.
- Go to the Customer Service desk, located near the exit, after the checkouts.
- Bring the product and your proof of purchase (receipt or invoice) with you.
If you are unable to go to the store, you can also:
- Return by post: for small products.
- Request home collection: if you previously contracted a delivery service.
Can I return a product purchased in another country or on the islands?
No, this is not possible. Returns must be made in the country where the purchase was made. You can return or exchange your products as long as you purchased them from IKEA Spain (mainland), either in-store, online or through our distance selling team.
If you have purchased in Spain (Península) and wish to return the product in another country or in the islands (Balearic and Canary Islands), this will not be possible, as returns can only be processed in the country where the purchase was made.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Products purchased from IKEA's "Secondhand Store" section cannot be returned according to IKEA's 365-day return policy.
Read moreIf one of your IKEA products has been recalled by IKEA due to a quality issue, stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it for a full refund or replacement product.
Read moreYes, the receipt or proof of purchase is required for returns.
Read moreThese locations are not full IKEA stores and therefore, in some cases, cannot process returns.
Read moreIf you are unable to visit an IKEA store, you can return small items via a post office. Below, we explain how to do this and what conditions apply.
Read moreIf you have detected a quality problem with your appliance or it is not working as it should, you can contact the manufacturer directly if the product is still under warranty. If the appliance is an IKEA product, you can contact our Customer Service, either remotely or in-store.
Read more