Skip to main content
EN ESEnglish

What is your return policy?

At IKEA, you can change your mind! If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. IKEA will refund the amount of the returned items with the purchase receipt during this period.

What conditions must the products meet to be returned?
It depends on the condition of the product:
If the item is unopened, the refund will be made using the same payment method used for the purchase.
If the product is unpacked, opened, or assembled but unused, IKEA will assess its condition and the refund will be made on a return card. It is not mandatory to keep the original packaging or box.
Remember, if you want to exchange an item, you must first return it and then make a new purchase.
How can I return items from an order?
If you have already received your order, you can make a partial or total return, and you can choose any of our return options.
What are the return options?
You can return items to an IKEA store, a post office, or arrange for home pickup.
What if more than 365 days have passed?
You can give it a second life through the IKEA circular marketplace, where you can sell/buy furniture.
 
What products can't I return?
Products that cannot be returned are:
  • Products that are dirty, stained, damaged, incomplete, or modified.
  • Photos printed on the Kiosk system.
  • Gift cards; this method of payment cannot be exchanged or returned.
  • Services that have already been provided.
  • Fresh food products. These are usually found in the IKEA restaurant or bistro, and some are also available in the Swedish food market, for example, meatballs, salmon, salads, and ready meals.
  • Food products with an expiration date less than or equal to the date on which the return is processed and/or where the integrity of the packaging and/or product has not been maintained. Some examples of these products are: cookies, jams, sauces, teas, beverages, among others.
  • Natural plants.
  • Personalized products (including embroidery).
You also cannot make any modifications to the product, as any changes you make, such as drilling holes, painting, washing the product, or removing parts during use, may affect the integrity of the product.
Can I return a product that I purchased on sale or as part of a promotion?
Yes, we will refund the amount you paid according to your proof of purchase. Please note that for items that are part of joint promotions and combinations, partial returns (of one of the products) will not be accepted. It will be necessary to return the entire set or combination.
See our IKEA Returns Policy for more information on terms and conditions.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

Tell us about your experience!