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What is your return policy?

At IKEA, you can change your mind! If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. IKEA will refund the amount of the returned items with the purchase receipt during this period.

What conditions must the products meet to be returned?
It depends on the condition of the product:
  • If the item is unopened, the refund will be made using the same payment method used for the purchase.
  • If the product is unpacked, opened, or assembled but unused, IKEA will assess its condition and the refund will be made on a return card. It is not mandatory to keep the original packaging or box.
Remember, if you want to exchange an item, you must first return it and then make a new purchase.
 
Important: For customers who are not considered consumers under current regulations and who make their purchase through, or with the support of, the IKEA Business network: 
  • The return period will be 30 days, and only products in their original packaging, unopened and unassembled, will be accepted. 
  • For purchases made before 12/01/2026, the general 365‑day policy remains in place. 
How can I return items from an order?
If you have already received your order, you can make a partial or total return, and you can choose any of our return options.
What are the return options?
You can return your purchase at one of our selected IKEA stores, at a post office, or by booking a home collection service. Before you go, please use our store finder to check on the store’s local page that the location you have in mind accepts returns. 
What if more than 365 days have passed?
You can give it a second life through the IKEA circular marketplace, where you can sell/buy furniture.
 
What products can't I return?
Products that cannot be returned are:
  • Products that are dirty, stained, damaged, incomplete, or modified.
  • Photos printed on the Kiosk system.
  • Gift cards; this method of payment cannot be exchanged or returned.
  • Services that have already been provided.
  • Fresh food products. These are usually found in the IKEA restaurant or bistro, and some are also available in the Swedish food market, for example, meatballs, salmon, salads, and ready meals.
  • Food products with an expiration date less than or equal to the date on which the return is processed and/or where the integrity of the packaging and/or product has not been maintained. Some examples of these products are: cookies, jams, sauces, teas, beverages, among others.
  • Natural plants.
  • Personalized products (including embroidery).
You also cannot make any modifications to the product, as any changes you make, such as drilling holes, painting, washing the product, or removing parts during use, may affect the integrity of the product.
Can I return a product that I purchased on sale or as part of a promotion?
Yes, we will refund the amount you paid according to your proof of purchase. Please note that for items that are part of joint promotions and combinations, partial returns (of one of the products) will not be accepted. It will be necessary to return the entire set or combination.
See our IKEA Returns Policy for more information on terms and conditions.

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