How does Parcel Delivery work?
To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
1. Place your order (online, in store or with the distance selling team):
a. Add small items such as decorations, textiles and accessories to your basket/shopping trolley. Very small items of furniture or rolled-up mattresses can also be included if they comply with the size and weight restrictions.
b. Select the ‘Home delivery’ option and follow the instructions to complete your purchase. If you do not see this option, it may be because some items are not suitable for parcel delivery due to their fragility (to avoid damage), such as crockery or glasses.
c. Enter your delivery address and make sure to clearly include any relevant information. If you want someone else to receive the order, you can leave a special instruction on the supplier's page (SEUR or CORREOS).
d. Complete your purchase. You will receive a confirmation email with the estimated delivery date (between 3 and 7 working days).
e. You can change the delivery date using our self-service solution ‘Reschedule’ in Track and manage your order, provided that the order status allows it and it is not already being delivered. If you cannot do this from our website, you can also try directly from the supplier's website (SEUR or CORREOS). We apologise, but once the order has been placed, you will not be able to add or remove items. In this case, you will have to cancel the order and create a new one. You can cancel the order as long as the status allows it. You can use our self-service solution ‘Cancel’ in Track and manage your order, and you will receive a full refund including the cost of transport. If you are unable to cancel it, please contact Customer Service.
2. Processing and shipping:
a. Once your order has been processed, you will receive a confirmation email with a tracking link. You can check the status of your order in the Track and manage your order section or you can track it on the SEUR or CORREOS delivery provider's website.
b. Your order is shipped from a central warehouse and may sometimes be divided into several packages if the products are in stock in different locations, such as a shop or warehouse.
3. Order delivery:
a. The delivery person will deliver the package to your door within the estimated time frame. Remember that you must be available on your contact telephone number throughout the entire selected time slot. It is also necessary for someone to be at home during the entire time slot.
b. The supplier will attempt to deliver once. If unsuccessful, the order will be sent to a collection point, where you can pick it up within 10 days. You will receive an SMS or email with the address of the collection point.
c. Upon receiving your order, please verify that all items have been delivered.
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