How do I identify fake promotions?
We would like to inform you that fraudulent actions or promotions that use our brand and are not managed by IKEA are regularly circulating on apps, social networks and via email.
These are scams that mostly aim to collect as much personal data, so we urge you not to participate in these actions and of course, do not share them with your contacts. We recommend that you never share personal or confidential information, such as bank details, with anyone. Also avoid opening email attachments from unsecured senders.
IKEA Ibérica recommends that customers who wish to report fraudulent practices do so using the form on the INCIBE website https://www.incibe-cert.es/notificaciones. (In Spanish)
On the INCIBE website you can find guides to help you make a safe purchase (in Spanish) on the Internet and there is a telephone number where you can consult cybersecurity incidents 017.
What are the clues to identify a fraudulent email, SMS or message?
The message invites you to participate in a sweepstakes or directly announces that you have won, for example a 500 euro voucher.
The message contains spelling mistakes and uses unusual vocabulary.
The website address does not begin with http://www.IKEA.com.
Beware of emails with disturbing subject lines such as "Your account is locked" or "There has been an unauthorized login attempt". Most of the time, they are fake.
For more information visit the following link.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
This is an anti-fraud security control system that guarantees you more security and solid authentication when you use your debit or credit cards to shop on the internet.
Read moreAt IKEA, you can change your mind! If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. IKEA will refund the amount of the returned items with the purchase receipt during this period.
Read moreDon’t miss out! You’ll find all the information on our website.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA Customer Service.
Read moreTo ensure successful delivery, it is important that the order reception area is safe, clear and accessible. During the purchase process, you will be asked to provide details such as access restrictions or notes about the building to facilitate delivery. A minimum purchase of 10€ is required to access our delivery service.
Read moreIf you have received a product or package that is missing parts, you can order them online, pick them up at an IKEA store or have them delivered through our IKEA Customer Service, depending on the part you are missing.
Read more