What are the general delivery restrictions and requirements?
To ensure successful delivery, it is important that the order reception area is safe, clear and accessible. During the purchase process, you will be asked to provide details such as access restrictions or notes about the building to facilitate delivery. A minimum purchase of 10€ is required to access our delivery service.
Accessibility for delivery: All delivery methods require adequate, clear and secure space.
- Deliveries cannot be made to PO boxes or addresses that are considered unsafe (such as residential buildings under construction or unfinished commercial premises).
- To ensure that your order arrives correctly, carriers do not leave items outside the address. The delivery note must be signed to confirm delivery.
Minimum order value: to access our delivery service, we have a minimum purchase value of 10€ at retail price at any given time.
- The value is calculated after applying any discounts, promotions and taxes at the end of the purchase and before any service charges or shipping costs.
- For orders under 10€, we offer the Click & Collect option, where you can come to our stores, collection points or post offices.
- When shopping online, you will see the delivery options based on your shopping basket. Both in our stores and with our distance selling team, we will be happy to help you choose from the available delivery options.
Eligible items: some items are not available for delivery and can only be purchased in store, such as:
- Some seasonal items.
- Some fragile items.
- Live plants.
- Food products from the Swedish Shop.
To check if an item is available for delivery, search for the item on the IKEA website and check the ‘How to get it’ option.
Accurate information: during the purchase process, you will be asked to provide:
- Exact delivery address.
- Additional instructions (e.g. whether or not there is a lift or relevant information about access to the property). If your home does not have a lift, delivery will still be made to your door or inside your home, depending on the service you have contracted.
- Location restrictions: if delivery is to be made in a pedestrian or restricted area, be sure to select a time slot that is outside of traffic restriction hours to avoid possible delays or delivery failures.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Parcel delivery is a practical and economical option for smaller orders, such as decorative items, textiles, photo frames and other home accessories. It is ideal if you prefer an estimated delivery date rather than a fixed time slot.
Read moreThis option is ideal for large or heavy orders that require professional handling. A courier will take your items directly to the room(s) of your choice, without you having to move them yourself.
Read moreIKEA offers several options: - Delivery: you can choose ‘to your door’ (includes parcel delivery) or ‘inside your home’. - Click & Collect: you can collect your order in store, from lockers or from collection points (including post offices). - Order preparation (picking): available in some stores for direct collection of items.
Read moreThis delivery option is the best if you prefer the convenience of home delivery, as these orders are delivered to your home/office door.
Read moreYes, there is a minimum order value for deliveries (10€).
Read moreTo use this service, add the items you want to your basket and select the ‘Home Delivery’ option when you complete your purchase. Provide detailed instructions for the courier, select your preferred day/time slot and confirm your order. You will receive an email and an SMS with the delivery details. Ensure that access is clear and that someone over the age of 18 is present at the address. The carrier will leave the items in the room(s) of your choice without you having to move them yourself. If you notice any problems (such as damaged or missing items), inform the carrier, note it on the delivery note and contact our Customer Service Department.
Read more