What should I do if my product has been recalled due to a quality issue?
If one of your IKEA products has been recalled by IKEA due to a quality issue, stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it for a full refund or replacement product.
All IKEA products are carefully designed and tested to ensure the safety of our customers and compliance with applicable regulations and legislation. Despite these tests, certain products are rarely required to be recalled due to a previously undetected safety issue.
If you are an IKEA Family member, you will be contacted by email if a recall has been issued for a product you have purchased using your IKEA Family card. You can also check Product recalls the affected items and the reason why they have been removed.
When a recall is issued for an IKEA product you own, Stop using it immediately. If it requires a power supply, unplug it as an extra precaution. You can return the product and receive a full refund by taking it to an IKEA store or by contacting IKEA Customer Service remotely, whichever is more convenient for you or if you wish we can offer you a replacement product.
Take the product to an IKEA store
If the product is small and you feel safe to carry it, take it to your IKEA store as soon as possible. Please note that you will not be able to return any items to the planning spaces and pick-up points.
Once in the store, go directly to the Customer Service desk, which is located near the entrance/exit. If you still have your receipt, you can get a refund using your original payment method. If you used your IKEA Family card at the time of purchase, you can also find your receipt Logging in to your account and navigating to "Purchase History."
Proof of purchase is not required (ticket or invoice), if you do not have the receipt for the product removed, you will receive the refund in the form of a return card.
Contact our Remote Customer Service
You can also contact IKEA Customer Service. If you're chatting on the IKEA website, you can type "Talk to a person" into the chatbot or you can call 900.400.922.
If our team locates your receipt or proof of purchase, you will receive a refund via the original payment method used to purchase the product. If the receipt cannot be found, you will receive the refund in the form of a return card. We can also offer you a replacement product if you wish.
Our team will also instruct you on how to safely dispose of the recalled product.
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