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What can I do if my appliance is not working as it should?

If you have detected a quality problem with your appliance or it is not working as it should, you can contact the manufacturer directly if the product is still under warranty. If the appliance is an IKEA product, you can contact our Customer Service, either remotely or in-store.

Product quality and safety are a top priority for IKEA, and all products undergo rigorous testing before going on sale. In addition to the three-year legal warranty, many of the appliances sold at IKEA are also covered by an extended warranty. You can check if the product is still under warranty by checking the order confirmation or receipt.
If you used your IKEA Family card at the time of purchase and you can't find your order number or ticket, follow these steps:
    1. Sign in to your IKEA Family account. (In Spanish)
    2. Go to the "Purchase history" section.
    3. Select the corresponding purchase/order.
    4. Click on "Download ticket". 
Depending on the appliance and the problem, we recommend that you start by checking the IKEA technical support pages. There, you'll find troubleshooting guides and videos that explain how to handle error codes and common issues, which can help you easily resolve the issue on your own. 
If you have checked everything and your appliance is still not working properly, the next steps depend on the manufacturer of the appliance, so you should contact them. You can find the manufacturer's name, model, and serial number on the nameplate, which is usually located inside the appliance. 
 
If you want to contact the technical service
To manage a service of your appliance, it is essential to keep the proof of purchase (receipt, invoice, order). If you want to contact the technical service, you first have to find the Instruction Manual. Below, we detail the step by step of how to do it on our website:
    1. Locate the item reference, you can find it on the receipt/invoice of purchase.
    2. In the search engine of our website IKEA.com/es, add the number or name of the appliance.
    3. Once inside, select "Product details" and then click on the "Assembly and documents" option.
    4. Open the instruction manual and on the last page, you will find information about the Authorized Service Center, the contact telephone number and the hours of operation. You can make an appointment with them and they will come to check the appliance at your home.
You can also check the warranty term and conditions in the instruction manual.
If the appliance is discontinued, contact Customer Service remotely, type "Talk to a person" in the chat or call 900.400.922.
 
If your appliance has been manufactured by IKEA
If the appliance is an IKEA product, such as TILLREDA, please contact our Customer Service. You can do this in-store or remotely, as is most convenient for you: 
    • File a claim remotely. You can get in touch by typing "Talk to a person" in the chat or by calling 900.400.922. Please have your order/ticket number ready when you contact us. 
       
      Our team will be able to arrange home delivery with a replacement product when the item is available for delivery or, if you prefer, you can also get a refund. You will receive the refund using the original payment method used to purchase the product. Please note that if you purchased the items by paying in cash in the store, you will receive the refund via bank transfer.
 
    • Go to an IKEA store. You can also take the appliance (if possible), along with your order/receipt number, to your IKEA store (this does not include planning spaces and pick-up points). Once in the store, go directly to the Customer Service desk, which is located near the entrance/exit. If transporting the product to the store poses a risk to your safety, leave it at home. Our store team will be able to help you with:
 
      • Replace the appliance and give it to you to take home, provided that stock is available. Before you go to the store, you can check if the product is available on the product page at IKEA.com/es or by requesting a stock check through the chatbot. If the item is not available or you are unable to take it home, our team will be able to arrange home delivery with a replacement product when the item is available for delivery.
      • Request a refund. You will receive the refund via the original payment method used to purchase the product. Please note that if you purchased the items by paying in cash in the store, you will receive the refund in cash or by refund card if you wish.

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