Skip to main content

Can IKEA collect my mattress if I want to return it?

Yes, if you purchased a mattress or mattress topper from IKEA Spain (mainland) and previously arranged for home delivery, you can request collection for return.

How to request collection?
  • Contact our Customer Service Department, we will tell you the steps to follow and arrange collection at the address of your choice:
    • If you are chatting with us, write ‘Hablar con humano’ (human chat only available in Spanish)
    • Or call us on our freephone number 900 400 922.
 
Please note:
  • This service is only available for orders with pre-arranged home delivery.
  • It only applies to purchases made at IKEA Spain mainland.
  • The mattress must be packed and sealed before collection.
  • Carriers cannot help you pack the product.
 
See all return options here.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!