Can IKEA collect my mattress if I want to return it?
Yes, if you purchased a mattress or mattress topper from IKEA Spain (mainland) and previously arranged for home delivery, you can request collection for return.
- Contact our Customer Service Department, we will tell you the steps to follow and arrange collection at the address of your choice:
- If you are chatting with us, write ‘Hablar con humano’ (human chat only available in Spanish)
- Or call us on our freephone number 900 400 922.
- This service is only available for orders with pre-arranged home delivery.
- It only applies to purchases made at IKEA Spain mainland.
- The mattress must be packed and sealed before collection.
- Carriers cannot help you pack the product.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
At IKEA, you have 365 days to love or exchange your mattress.
Read moreYes, if you have made a purchase at IKEA Spain (mainland) —whether online, in a physical store or through our distance selling team (telephone or chat)— you can return it to some stores. Before going, you should check on the local website whether the store accepts returns.
Read moreAll IKEA products undergo rigorous testing before going on sale. However, if something goes wrong and you detect a quality problem over time, you have an extended warranty period for a lot of IKEA products, in addition to the European Union's three-year legal warranty. Please note: Your product's warranty starts on the same day of purchase. Proof of purchase is essential to exercise the right to warranty.
Read moreThese locations are not full IKEA stores and therefore, in some cases, cannot process returns.
Read moreYes, the receipt or proof of purchase is required for returns.
Read moreAt IKEA, you can change your mind! If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. IKEA will refund the amount of the returned items with the purchase receipt during this period.
Read more