Can IKEA collect my mattress if I want to return it?
Yes, if you purchased a mattress or mattress topper from IKEA Spain (mainland) and previously arranged for home delivery, you can request collection for return.
- Contact our Customer Service Department, we will tell you the steps to follow and arrange collection at the address of your choice:
- If you are chatting with us, write ‘Hablar con humano’ (human chat only available in Spanish)
- Or call us on our freephone number 900 400 922.
- This service is only available for orders with pre-arranged home delivery.
- It only applies to purchases made at IKEA Spain mainland.
- The mattress must be packed and sealed before collection.
- Carriers cannot help you pack the product.
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