What is IKEA's return policy for mattresses?
At IKEA, you have 365 days to love or exchange your mattress.
- It is normal for a new mattress to feel firmer at first. Your body needs at least 7 days to adjust to the mattress, and the mattress also adapts to you.
- For greater comfort, make sure you have a suitable pillow that suits you and your new mattress.
- You will receive a refund card for the value of the return.
- The product must be in good condition, with no signs of poor hygiene or damage.
- Please remember to present your receipt or proof of purchase.
- Take your mattress to any of our IKEA stores on the peninsula that are eligible for returns. Before you go, use our store finder to check on the store’s local page that the location you have in mind accepts returns. You can find information about your nearest store here.
- With home collection: if you arranged for delivery with your order within mainland Spain, you can request collection by contacting us or in store. We will tell you what to do and arrange collection from the address of your choice. For hygiene reasons, the mattress to be collected must be packaged in advance (the material does not matter, as long as it is completely covered).
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
At IKEA, you can change your mind! If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. IKEA will refund the amount of the returned items with the purchase receipt during this period.
Read moreProducts purchased from IKEA's "Secondhand Store" section cannot be returned according to IKEA's 365-day return policy.
Read moreFrom 12 January onwards, urban stores will focus on offering you inspiration, advice and solutions for your home. For this reason, product returns will no longer be processed in these stores.
Read moreYes, if you have made a purchase at IKEA Spain (mainland) —whether online, in a physical store or through our distance selling team (telephone or chat)— you can return it to some stores. Before going, you should check on the local website whether the store accepts returns.
Read moreIf you prefer, at IKEA we can arrange the collection of your item for return. This service has an associated cost and is only available for orders in which you have previously contracted a home delivery.
Read moreIf you are unable to visit an IKEA store, you can return small items via a post office. Below, we explain how to do this and what conditions apply.
Read more