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What can I do if my IKEA product has quality problems?

All IKEA products undergo rigorous testing before going on sale. However, if something goes wrong and you detect a quality problem over time, you have an extended warranty period for a lot of IKEA products, in addition to the European Union's three-year legal warranty. Please note: Your product's warranty starts on the same day of purchase. Proof of purchase is essential to exercise the right to warranty.

Product quality and safety are a top priority for IKEA, and all of our products undergo rigorous testing before they go on sale. That's why IKEA offers Warranty Periods extended for many products, in addition to the European Union's three-year legal warranty.
If your IKEA product is not working as expected or you have detected a quality issue, please check your order confirmation/receipt first to see if it is covered by the European Union's 3-year legal warranty or an extended warranty listed on the IKEA website. IKEA guarantees.
If you can't find your order number or receipt and you used your IKEA Family card when making your purchase, follow these steps:
    1. Sign in to your IKEA Family account.
    2. Go to the "Purchase history" section.
    3. Select the corresponding purchase.
    4. Click on "Download receipt". 
Depending on the product and the problem, we recommend you visit the IKEA technical support pages, where you'll find information about common problems, step-by-step guides, and videos that can help you resolve the issue on your own. Help materials and troubleshooting guides are available for items such as appliances, PAX cabinets, VIDGA curtains, smart home products such as DIRIGERA, SYMFONISK, and many more.
If you've checked everything and still need help, please contact our IKEA Customer Service, either remotely or in-store, whichever is most convenient for you.
Filing a claim remotely:
You can contact a coworker online by typing "Talk to a person" in the chat or by calling 900.400.922. Once you've contacted an IKEA partner, you can choose one of the following resolution options if the warranty conditions are met:
    • Arrange for home delivery of the replacement item. Our team can arrange home delivery of a replacement product when the item is available for delivery.
    • Get a refund. If you decide to receive a refund for the defective item, our team can also process it for you. You will receive the refund in the same payment method used during the purchase only for the first two years. For example, if you have bought in store and paid in cash, we will refund your money by bank transfer. After 2 years, our team will inform you of the return method to use.
Start of the warranty period: In the event of quality issues, the period to activate the warranty begins from the date the product is received. If your order is Click & Collect or home delivery, the start date is considered to be the day you receive the goods.
Go to an IKEA store:
You can also bring the defective item, along with your order number or receipt, to your IKEA store (does not include planning spaces and collection points). Once in the store, go directly to the Customer Service desk, which is located near the entrance/exit. If transporting the product to the store poses a risk to your safety, leave it at home.
If the warranty conditions are met, you have several options for getting help with your defective in-store item: 
    • Replace it in the store. Our team will be able to replace the defective item and give you a new one to take home, as long as stock is available. Before you go to the store, you can check if the product is available on the product page at IKEA.com/es or by requesting a stock check through the chatbot.
    • Arrange for home delivery. If the item is not in stock or you are unable to take it home yourself, our team will be able to arrange home delivery with a replacement product when the item is available.
    • Get a refund. If you decide to receive a refund for the damaged item, our team will arrange it for you. You will receive the refund in the same payment method used during the purchase. For example, if you bought the items in store paying in cash you will receive the refund in cash or if you prefer we can also make the return on a refund card.
Mattress guarantee:
If your mattress shows any quality issues, you can activate the product guarantee.
  • All IKEA mattresses come with a 10‑year guarantee.
  • This guarantee does not apply to bed bases or SULTAN slatted bed frames.
 
The guarantee covers manufacturing defects and issues related to the product’s quality. 
For more information about what the guarantee does and does not cover, as well as the required conditions and care instructions, please refer to the following link: Mattress guarantee (only available in Spanish).

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