Skip to main content

Returns and claims

If you wish to return one of our products and don’t know how to go about it or you’d like information about your claim, this page gives you all the information you need about how to return our items, the IKEA return policy and how to make a claim. 


Returns   |   Claims   |  Spare parts


IKEA believes that all customers should be able to try out our products at home and change their mind about them. That’s why we offer you the option to return IKEA products within 365 days, unopened or opened.

Check out our return policy for the full terms and conditions and for details on the return options available.


All IKEA products are rigorously tested before they are launched to make sure that they comply with all relevant standards and regulations. We also pack them carefully in our IKEA stores and warehouses to make sure that they arrive in tip-top condition. IKEA strives to improve our customers’ experience, but we know that mistakes do sometimes happen. If something’s not right, we’ll find the right solution for you. 

Go to the claims management page for more information. 

IKEA spare parts

Missing a screw? Need a spare part? Don’t worry, we’ve got the parts you need to make your furniture, accessory or appliance like new.  Repairing rather than replacing is great for the environment and great for your wallet!

Do you have any questions?

Type one or more key words in the search bar to find answers to your questions in our FAQs.

For more information about our products, use the search bar at the top of our website.

To check the status of your order, please click here

For more information about how the FAQ section works, type “Hi/Hej” in the search bar.