Returns, withdrawing from contracts, and claims
If you wish to return one of our products and don't know how to go about it or you'd like information about your claim, this page gives you all the information you need about how to return our items, the IKEA returns policy and how to make a claim.
Returns| Withdrawal | Claims | Spare parts
Returns
Everyone is allowed to change their mind. That's why we give you 365 days to return any item, provided that it is in its original condition and packaging.
If your product is a mattress, you have seven days to try it. Once opened, in order to exchange it you simply need to bring it (fully packaged) along with your receipt, to the IKEA store of your choice. We will then refund you to a refund card
However, for customers who are not considered consumers in compliance with the applicable legislation and for those who make their purchase through, or with the support of, the IKEA Business Network:
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- the return period will be THIRTY (30) DAYS, meaning that the return period set out in the general IKEA return policy does not apply to these customers;
- they expressly accept, as an essential condition, that IKEA will not accept from these customers returns of products that have been previously opened or assembled, even if later disassembled and/or not returned in their original packaging.
Check out our returns policy for the full terms and conditions and for details on the return options available.
Right of withdrawal for online purchases
You can exercise your right to withdrawal within 14 days following receipt of the items purchased online at IKEA.es, using our app or via the telephone sales team.
- This right to withdrawal is not applicable to personalised products or food products.
- With respect to services associated with the purchase, in the event of withdrawal the cost of these will be refunded provided that they have not been executed in full. We request that you take care with the items that you wish to return, as we are unable to accept products that are dirty, marked or damaged. The refund will be paid to you using the same payment method as was used to buy the product, within 14 days from receipt of the product or proof of postage.
- See the General conditions for shopping online – IKEA for further information. This right takes precedence over any sales policy that we offer.
To initiate withdrawal from the contract, click the button below. Have your order number to hand (you can find it in your confirmation email and on your receipt).
Claims
All IKEA products are rigorously tested before they are launched to make sure that they comply with all relevant standards and regulations. We also pack them carefully in our IKEA stores and warehouses to make sure that they arrive in tip-top condition. IKEA strives to improve our customers’ experience, but we know that mistakes do sometimes happen. If something’s not right, we’ll find the right solution for you.
Go to the claims management page for more information.
Spare parts and screws for IKEA furniture
Missing a screw? Need a spare part? Don’t worry, we’ve got the parts you need to make your furniture, accessory or appliance like new. Repairing rather than replacing is great for the environment and great for your wallet!
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