I have accidentally damaged a product during transport home or during assembly. What should I do?
Things don't always go according to plan and sometimes accidents can happen! As a member of the IKEA family, you're in good hands.
If an item is damaged during transport or assembly, you can exchange it in our stores within 14 days of the date of purchase or delivery.
The only condition is that you must have used your IKEA Family Card when you bought your item. Read more about IKEA Family benefits on the IKEA Family page.
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