I have accidentally damaged a product during transport home or during assembly. What should I do?
Things don't always go according to plan and sometimes accidents can happen! As a member of the IKEA family, you're in good hands.
If an item is damaged during transport or assembly, you can exchange it in our stores within 14 days of the date of purchase or delivery.
The only condition is that you must have used your IKEA Family Card when you bought your item. Read more about IKEA Family benefits on the IKEA Family page.
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We have handled your order with great care. Is something still damaged? Simply report it online or directly to Customer Service in the store.
Read moreIn order to find a solution together you can contact us as follows:
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select the Standard delivery service and a delivery date. You have to select a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery, the delivery person will call you before arrival.
Read moreTo use this service, simply add your small and light products to your cart online, provide your delivery address and select "Parcel delivery". When booking, you will receive an estimated delivery date. As soon as our transport partner has received the goods, you will be notified and receive a more precise delivery time from them. Delivery is made to your letterbox.
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select Curbside delivery service and a delivery date. You have to choose a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery you can track your delivery live to make sure to be present at time of arrival.
Read moreOur products are designed in a way to make assembly easy so you can do it yourself. If you need an extra hand, you can also book an assembly.
Read more