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Return Policy

It's OK to change your mind

A woman has a new washbasin for the bathroom in her hand and walks towards a washbasin cabinet with it.

365-day return policy

It’s important to us that you like and enjoy the products you purchase at IKEA. If you’re not satisfied with your product, or if you have simply changed your mind about it, you can return it to IKEA within 365 days. For unused products, that are returned with a receipt and in the original packaging, we will refund the full amount of the purchase price to you.

IKEA will refund the amount in the same way in which you originally paid for the product in question. You can return any unused products that are in perfect condition, even if you have already assembled them. If the product you wish to return does not meet the above-mentioned criteria, we may refuse to accept it or else offer you an exchange or a refund card.

Good to know:

  • Our 365-day return policy does not apply to as-is articles. This return policy does not apply to IKEA services (delivery, assembly, etc.), to which the relevant items in our General Terms and Conditions apply.
  • This return policy applies to instances in which you change your mind about a product; it does not affect your legal rights or IKEA guarantees.

Return policy for mattresses

Sleep like a dream. Or exchange.

We know that you can't find the right mattress in 10 minutes. Your body needs about 4 to 6 weeks to get used to the new mattress. That's why you can take your mattress home and lie on it, and you have 90 days to make sure you love your new mattress.

If you don't like it, simply return it to your IKEA store in a clean and undamaged condition. You'll get an IKEA gift card for the value of the goods and simply choose a new mattress.

This does not apply to mattress pads and mattress toppers.

Removal & Recycling

Out with the old furniture, in with the new ones!

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IKEA Family

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Spare parts and screws

Order missing screws and fittings.

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