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IKEA return policy

On this page you will find full details of the IKEA right to return goods, which applies to all sales channels.

At IKEA, we understand that sometimes you change your mind. You find something you thought would be perfect for your home, office or garden... only to have to change your mind once you see the result. It is very easy to return an IKEA product, regardless of where you bought it. You can return any product, from chairs to plants, in one of our stores or through another channel.

365-day IKEA return policy

Return policy for mattresses

An IKEA member of staff is taking back a product from two customers at the counter.

Unopened item

  • You have 365 days to return your product.
  • You can choose your refund method: a digital refund card or a refund to your original payment method.
  • To do so, you need to present your IKEA Family card if it was scanned at checkout, or provide proof of purchase (receipt, invoice, or order number). 

Assembled and tested item*

  • You have 365 days to return your product.
  • The refund will be issued as a digital refund card.
  • To do so, you need to present your IKEA Family card if it was scanned at checkout, or provide proof of purchase (receipt, invoice, or order number).

*An assembled and tested item must only have been used for a reasonable trial, be kept in perfect condition, with no wear, damage or alterations, and show no signs of prolonged use.

Does your item not meet the return conditions, or have you exceeded the 365-day return period?

No need to worry. IKEA may still take back certain items to give them a second life. If your item is eligible, you can estimate the value of your furniture and accessories using our buyback simulator then bring them to the in-store Customer Service and receive a digital refund card to use at IKEA. 

 

Specific return conditions

  • If you return a product belonging to one of the following categories, you will be refunded only in the form of a digital refund card, which can be used in any IKEA store, Plan and Order Point or on IKEA.ch
    • IKEA products from the Swedish Food Market
    • Cut fabrics
    • Plants
    • Items from the Second Chance Market
    • Mattresses (see conditions in detail)
    • Made-to-measure products (worktops, wall panels). An additional 10% deduction from the product cost will also apply.

Good to know

  • For logistical reasons, we cannot accept returns: at our external pick-up points in Saxon and Landquart or our parcel pick-up points.
  • At our Plan and Order points in Zurich and Chur, you can only return products that you purchased there and took away with you directly. 
  • At our Plan and order point in Winterthur, you can only return products that you have received by post. Please note that this only applies to products with a maximum weight of 30 kg and a maximum size of 100x60x60 cm

Mattress exchange policy

Choosing the right mattress takes time. Your body needs 4 to 6 weeks to adjust to a new mattress. That is why IKEA offers a 90-day trial period for any newly purchased mattress. After trying it for a while, you can exchange it if it feels too firm or too soft.

How to exchange your IKEA mattress

Simply bring your mattress and proof of purchase to any IKEA store. We will help you choose a new mattress. 

Reminder of the specific return conditions for mattresses

  • You can exchange your mattress within 90 days.
  • Soiled, stained or damaged mattresses are excluded from the IKEA return policy. Always use a mattress protector to help extend the life of your mattress and protect it.
  • Never fold your mattress for transport, even if it was delivered rolled up. This may cause permanent damage and we will not be able to accept it for exchange.
  • New mattresses often feel too firm at first, so it is important to get used to yours for at least one month and choose a suitable pillow.
  • If you exchange your mattress for a more expensive model, you only pay the price difference.
  • If the replacement mattress is less expensive, the difference will be credited to an IKEA refund card.
  • These provisions do not apply to mattress protectors or mattress toppers. Like other products, these can be returned under the standard return policy.

For items purchased abroad

IKEA will refund items that are listed in its stores in Switzerland, upon presentation of the receipt or invoice.

The return is subject to the IKEA Switzerland return conditions described above, with the exception of the refund method. You will be refunded with a digital refund card, in CHF, at the price applied in the country of purchase.

If the price shown on the receipt is lower than the selling price applied in Switzerland, IKEA Switzerland will issue a digital refund card corresponding to the purchase price shown on your receipt. 

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