I’ve placed an order and the money was already deducted from my account, but I didn't receive a confirmation. Did this order really go through?
The order confirmation is sent to the e-mail address you provided. Please check the address you gave us and your e-mail spam folder. If all the data is correct, we will gladly check this for you.
To locate your order, we need the following information:
• The date of your order
• Full name, under which the order was placed
• Your complete address
• Your e-mail address
• Your mobile number
However, if you’ve received an order number and just want to know the order status, please follow this link.
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