To locate your order, we need the following information:
• The date of your order
• Full name, under which the order was placed
• Your complete address
• Your e-mail address
• Your mobile number
I’ve placed an order and the money was already deducted from my account, but I didn't receive a confirmation. Did this order really go through?
The order confirmation is sent to the e-mail address you provided. Please check the address you gave us and your e-mail spam folder. If all the data is correct, we will gladly check this for you.
However, if you’ve received an order number and just want to know the order status, please follow this link.
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The invoice will be sent by CembraPay within 1 week after the delivery.
Read moreSometimes technical issues happen, even though we do our best to prevent them. The payment correction is usually done automatically overnight, or on the following day by a colleague.
Read moreIt's up on your order confirmation. There are also other places where to find it.
Read moreOnce an order has been paid for, it cannot be changed. To do this, you need to cancel the existing order - and create a new order with home delivery.
Read moreIf you have issues while trying to pay online, you can call us at 058 515 03 86.
Read morePlease contact our customer service directly.
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