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Can IKEA pick up my mattress if I want to return it?

If you would like IKEA to collect your mattress, you can arrange a return in any IKEA store or by contacting IKEA customer service during opening hours.

Contact the IKEA customer service to book the return.

If you arrange a return in an IKEA store, you will receive a mattress bag for your mattresses. You must pack and seal the mattress in the mattress bag before placing it near your front door for collection at an arranged time.   

If you arrange a return via IKEA customer service, a mattress bag will be provided at the time of collection for your mattresses. You must pack and seal the used mattress before it is taken away by the transport partner.   

Please note:

  • The transport partners doing the collection will not be able to assist with packing and sealing of the mattress.
  • Opting for ground floor delivery? Then have your old mattress ready for pickup at the first entrance door accessible from the street.
    Opting for delivery to a floor and room of choice? Then our drivers will collect your old mattress from the front door of your home (on your floor).

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