What can I do if I have received an item I didn't order?
If you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA customer service for guidance on how to proceed.
If you've received one or more items that you did not order, please look through everything you've received to see if these items have been delivered to you in addition to what you ordered, or if some items that you did order are missing.
Additional items received
If you've received your full order and have also received additional items along with it, check your invoice to see if these extra items are mentioned. If you've been charged for these additional items, then you can return the item and get a refund.
Wrong items received
If you've received items that you didn't order, and are missing some that you did, you can return the wrong items and receive the missing one. After swapping out the wrong item for the right one, if it turns out that you’ve paid more than you should have, then you will receive a refund for that difference amount.
These options are available:
- Online. Type "I want to talk to a co-worker" in the chat or contact us by phone. A co-worker can help you with options on how to return the extra items and issue a refund to the original payment method or to an IKEA digital refund card.
- In an IKEA store (except Plan and Order Point Leeuwarden). Visit the customer service desk with the extra/wrong item(s) and the order number or receipt. If the extra/wrong item is too large to bring to the store, a co-worker can also offer truck return options.
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