If you or the delivery driver notice the damage during delivery, the driver can report this directly to IKEA Customer Service.
A co-worker will then register the damage report and contact you about the next steps.
What can I do if my item arrived damaged?
If your item arrived damaged, please report this as soon as possible. Use this article if your item was damaged when it arrived, whether the damage was noticed during delivery or after delivery.
Damage noticed during delivery
Damage noticed after delivery
If you notice the damage within 7 days of delivery, you can report it online through Track & manage my order in your IKEA account. If more than 7 days have passed since delivery, please contact us for help.
To report damaged items online:
- log in to your IKEA Family account
- go to My Purchases
- select the affected order and choose Manage my purchase
- choose Claim products damaged at arrival
- select the damaged product or products
- review your details and submit your claim
You will receive confirmation or information about the next steps by email.
Still need help?
If you cannot report the problem online, please contact us or visit an IKEA store, depending on what is easiest for you.
Please have your order number, order confirmation or delivery note ready when you contact us or visit the store.
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