Do I need a receipt for a return?
To process your return, we need proof of purchase, such as the receipt or order confirmation. We can also find your purchase through your IKEA Family profile. Did you pay by card? Then we can also find the receipt via your bank statement.
To return your product, you need proof of purchase, such as the (photo of) receipt or order confirmation. If you used your IKEA Family account for the purchase, we can also find your purchase there.
No proof of purchase and IKEA account?
We recommend going to an IKEA store or contacting us with the purchase details, such as your bank statement, name, address, and contact information. With these details, we can look up your purchase and handle your return.
We recommend going to an IKEA store or contacting us with the purchase details, such as your bank statement, name, address, and contact information. With these details, we can look up your purchase and handle your return.
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Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your unused products within 365 days. IKEA Family members can even return items after this 365 days period. We will provide a full refund for items returned with proof of purchase during this period. Mattresses can be exchanged for another mattress up to 90 days.
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