What does IKEA do with lost property?
Did you lose something in one of our stores? We'd be happy to help you find it back.
Items that are found are placed on the iLost website. Exceptions to this are valuable items such as wallets, ID cards, and bank cards. These are immediately handed over to security and safely stored in a safe or locked room. Do you think you have lost something valuable? Then it is best to return to the store or first contact our customer service.
Is your item listed on iLost?
Then go through the steps to verify that the item is yours. After that, you can pick it up at the customer service desk in the store where you lost it.
Note: our IKEA location in Leeuwarden does not yet use iLost. Do you think you lost something there? Then go back to the store. One of our colleagues will be happy to assist you.
Forgot something in a locker?
It can happen that you forget something in a locker. Every morning, these are emptied by us. The contents are carefully treated as lost property.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
It is important to IKEA that you love your new mattress. If after a while you discover that your mattress is too firm, too soft or too something else, you can bring the mattress back and simply change it for another.
Read moreAt IKEA you can do everything yourself. From collecting all your products in the store, to transporting and assembling. But of course you don't have to. IKEA has all kinds of useful services that help you with purchase, transport and assembly.
Read moreHave you found a lost shopping trolley? We would appreciate it if you could let our customer service desk know about it.
Read moreWe have apps that you can download for free: the IKEA app and IKEA Home smart app. These apps are suitable for use on iPhones, iPads and Android smartphones and tablets.
Read moreThe carpets are made of real wool. Because of this, the carpet can have a certain smell, loose threads or small differences in colour. This is normal and will get better with time.
Read moreDid you not receive the e-mail with the pick-up message, or have you lost the e-mail and do you want to check in at a store? Click on the link below to check in and receive your order.
Read more