Skip to main content

I have had a problem with IKEA Home Services, what can I do?

IKEA Home Services is an application that connects you with service professionals related to home improvement. If you have experienced a failure with the platform or an issue with the supplier, here are the options to solve it.

In case of any error with the app or an incident, a Customer Care team will be there to help you:
Customer:
  • If you have a technical issue with the IKEA Home Services app, send an e-mail to: support.ikeafamilyhome.es@ingka.ikea.com specifying what happened.
  • If it won't let you pay for the service, we recommend that you contact your bank, they are better equipped to help you with these types of queries. If the problem persists, please send an email to support.ikeafamilyhome.es@ingka.ikea.com and we will try to detect the problem.
  • If your IKEA Family profile does not load, please contact us. We are available on 900 400 922 from Monday to Saturday, 10:00 am to 8:00 pm. Closed on Sundays and national public holidays.
  • If you have had an incident/complaint with the supplier or the service has not been performed satisfactorily, please contact them through the application chat. IKEA is not responsible for the services offered by the suppliers or professionals that are contracted through it, as well as the conditions offered by any of them, their development, result or any contractual or commercial relationship that is finally established between professionals and users. 

For more information visit our IKEA Home Services website. 
 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.