There has been an incident during assembly or installation, what can I do?
Sometimes things don't go as planned, but IKEA will always be there to help you.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We will explain what to do in each case, depending on whether your service provider is IKEA or TaskRabbit].
Read moreIf your IKEA item is accidentally broken while taking it home or during assembly, unfortunately we cannot offer any replacement or refund as the damage occurred outside of our delivery/services guarantee.
Read moreIf you have received a product or package that is missing parts, you can order them online, pick them up at an IKEA store or have them delivered through our IKEA Customer Service, depending on the part you are missing.
Read moreIf you have detected a quality problem with your appliance or it is not working as it should, you can contact the manufacturer directly if the product is still under warranty. If the appliance is an IKEA product, you can contact our Customer Service, either remotely or in-store.
Read moreWe are confident in the quality of our services
Read moreIf your product has arrived in poor condition, please let us know as soon as possible, you can do so through our self-service solution "Damaged Product Management" in the "Track and manage your order" section or contact IKEA Customer Service, by chat, phone, social media or by visiting your nearest IKEA store.
Read more