I didn't receive my IKEA Family points, or only some of them. What can I do?
Points are added up to 48 hours after completion of a purchase, order or interaction. If you booked a delivery order, the points will only appear 48 hours after the delivery is completed in IKEA Family profile.
If you registered your IKEA Family card when shopping and your points are not visible 48 hours after delivery, please contact us and we will be happy to look into it for you.
Did you forget to register your card when shopping? No problem, just contact us and we will see how we can help you.
How it works:
- Products for immediate takeaway: Points are credited immediately after payment.
- Orders in store with collection: Points are credited after collection.
- Orders with delivery: Points are credited after delivery is complete.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
For this IKEA Family benefit you need our permission to inform you by e-mail. Tick the box in your profile and confirm the email.
Read moreUnder certain circumstances it is possible to identify your purchase at a later stage. Please contact our customer service to see if we can do it for you.
Read moreNo, each IKEA Family card is personal, and points cannot be transferred. Points are non-refundable and cannot be redeemed for cash.
Read moreThe status of a reward depends on the number of collected points on your IKEA Family profile.Once you’ve collected enough points, your available rewards will automatically be displayed.
Read moreYou can collect points online, through the app, in-store, or even by phone when you make a purchase or interact with IKEA programmes and services. Please make sure to always scan your IKEA Family card or log in online.
Read moreYou can find your total number of points in your IKEA Family profile. Please note that it may take up to 48 hours for your points to be credited or deducted after a purchase, delivery, interaction or return.
Read more