What should I do if I lost my IKEA Family card?
Download the free IKEA Family App or get your membership card by SMS or email.
Don't worry! Download the free IKEA Family app now and get your membership card on your smartphone.
Just show your digital IKEA Family card every time you shop and get your benefits. You can also register as a member at the digital IKEA Family Kiosk in the entrance area of your IKEA store and have your card sent to you by SMS or email.
We will also send you a QR code with your personal card in the IKEA Family Newsletter. Simply tick the box in your membership profile and confirm the following email.
A physical card will no longer be sent for sustainability reasons.
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How can I get the IKEA Family Card?
For sustainability reasons, a physical card is no longer sent. You can have a digital card sent to you by e-mail or install our app.
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I didn't register my IKEA Family card during my purchase, can I register it afterwards?
Sorry, we can't register your IKEA Family card or apply discounts at a later stage.
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How can I find my receipt?
Register your IKEA Family card every time you shop and you'll find your receipts in the IKEA app under 'Purchases' or in your IKEA Family profile.
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I did not receive or have lost my IKEA for Business payment card.
In case of loss or theft of the IKEA for Business payment card, please contact us immediately.
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Where can I find information about the IKEA Family card?
Our IKEA app allows you to save a digital version of your card.
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What can I do if I have lost personal property at IKEA?
If your item is found, we will hold it for a few days at Customer Service. If you have any questions, please contact Customer Service.
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