What can I do if I’m having trouble logging into my IKEA Family profile?
If you’re having issues logging into your IKEA Family profile on IKEA.ch or in the IKEA App, follow the steps in this guide depending on the issue you're facing.
I forgot my password
A) Reset your password
- On the login screen, click “Forgot your password?”
- You will receive an e-mail or text message with instructions to create a new password.
B) Log in with a one‑time code
- Select “Login with a one‑time code” on the login screen.
- A temporary code will be sent to your registered e-mail address.
- Use the code to sign in without your password.
I requested a password reset but didn’t receive an e-mail
I can’t access the e-mail account linked to my profile
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