Can I change the delivery address of my order?
Life is full of changes but if the details have been sent to our delivery provider, we can no longer modify it.
Check online if you can still cancel your order and place a new one.
If this doesn't work anymore, call our Customer Service at 058 515 03 86.
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Was the document not helpful? Try one of the related documents below.
If you have already sent the order, it is not possible to modify it. You can however cancel the order or reschedule it online.
Read moreYou can add the assembly services to your order directly online. Changing or removing the service might add some costs. Please call us and we will have a look.
Read moreIt is not possible to change products by yourself after your order is confirmed.
Read moreDelivery availability and duration depend on your location, order size, and product type. Fragile, oversized, only in store, food or seasonal items cant be delivered. You need to have a purchase of minimum 20 CHF to request any delivery option (except Click & Collect in a store). We deliver in Switzerland and in Liechtenstein. Be aware that there can be car-free areas where delivery is not possible. .
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select the Standard delivery service and a delivery date. You have to select a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery, the delivery person will call you before arrival.
Read moreTo use this service, simply add your small and light products to your cart online, provide your delivery address and select "Parcel delivery". When booking, you will receive an estimated delivery date. As soon as our transport partner has received the goods, you will be notified and receive a more precise delivery time from them. Delivery is made to your letterbox.
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