How does the Standard delivery from IKEA work?
To use this service, simply add the products to your cart (online or in a store), provide your delivery address and select the Standard delivery service and a delivery date. You have to select a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery, the delivery person will call you before arrival.
- Order placement:
a. Log in with your IKEA Family account to profit from benefits and collect rewards (optional).
b. Add all your wished products in your shopping cart. You can also select there if you want the assembly of a specific product, which is only possible in combination with a Standard delivery.
c. With 'continue to checkout', all available delivery methods depending on products and zip code will be offered. You can select the 'Standard delivery' if you have a minimum purchase value of 20 CHF.
d. Select the earliest delivery date - or change it to your wished day by clicking on it. You can only select a full day but will be notified of a shorter timeslot by our transport partner before the delivery happens.
e. Give as much information as possible to the transport partner. Ensure that delivery to the room of your choice is possible (Parking; Lift; Size of stairwell; Size of room) and verify the delivery address.
f. Before paying, secure that all data and products are correct, no change can be made on the order as soon as it's being prepared.
- Order processing and confirmation
a. You receive an order confirmation via e-mail or SMS after placing the order.
b. You will be notified per SMS in the evening before the delivery about a shorter time window for your delivery.
c. The person in charge of your delivery will call you before arriving at your home.
Track and manage your order online
Modifying your order (Rescheduling and cancelation) can only be made until your order is being prepared. After a certain status is reached, you may need to cancel and re‑place your order with help of our Customer service.
Note: Even if we work with transport partners, IKEA is taking care of your delivery. If you didn't receive a confirmation, a notification or just want to give other information to your delivery person, please contact IKEA with all the information you have (date of booking, delivery address, e-mail address, phone number).
- During delivery:
a. Delivery driver will contact you 30–60 minutes before arrival. If you miss the call, they will still proceed with your delivery attempt.
b. Clear a safe path for the delivery vehicle and confirm access to your home (check stairs or elevator availability).
c. Ensure an adult is available to to confirm reception and sign the delivery documents. If no one is home when the delivery team arrives, and they can not get in contact with you, the delivery will be marked as failed.
d. Delivery will be made into one room of your choice.
e. Compare the delivered packages with your delivery invoice and check for any damage. Notify any issue to the person in charge during the delivery and note it on the delivery documents. Your driver should report any issues directly to IKEA.
f. In case of giving authorization that driver can leave products in your absence, you are fully liable for any missing or damaged goods.
- After delivery:
You have 7 days to report any discrepancies or claim.
If you have chosen CembraPay as your payment method, you will receive your invoice only after the delivery has been successfully completed.
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