How can I change or cancel my order?
While orders can’t be updated once they’ve been placed, you can cancel your order and place a new one. If you’ve booked a truck delivery, you can also reschedule it online.
Plans can change, and we're here to help make things as easy as possible.
Once an order has been placed, it can no longer be modified. If you need to update your items or order details, simply cancel your order online and place a new one.
If you've chosen truck delivery, you can also reschedule your delivery date online to a time that works better for you.
Please note that once your order is in transit, it can no longer be cancelled or rescheduled.
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Was the document not helpful? Try one of the related documents below.
Go to your purchase history to modify or cancel your order.
Read moreWe know that plans can change, but once an order is placed it moves quickly through our systems. Depending on the order details, we may not be able to add or change items.
Read moreLife is full of changes but if the details have been sent to our delivery provider, we can no longer modify it.
Read moreIt is not possible to remove products from your order, after the order has been confirmed.
Read moreIt is not possible to change products by yourself after your order is confirmed.
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select the Standard delivery service and a delivery date. You have to select a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery, the delivery person will call you before arrival.
Read more