How does the Curbside delivery from IKEA work?
To use this service, simply add the products to your cart (online or in a store), provide your delivery address and select Curbside delivery service and a delivery date. You have to choose a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery you can track your delivery live to make sure to be present at time of arrival.
- Order placement:
a. Log in with your IKEA Family account to profit from benefits and collect rewards (optional).
b. Add all your wished products in your shopping cart.
c. With 'continue to checkout', all available delivery methods depending on products and your zipcode will be offered. Select the 'Curbside delivery'. If you have'nt reached the minimum purchase value of 20 CHF this option may not be shown. Note that no additional service like assembly is possible with this delivery option.
d. Select the earliest delivery date - or change it to your wished day by clicking on it. You can only select a full day but will be notified of a shorter timeslot by our transport partner before the delivery happens.
e. Continue with providing complete and accurate delivery details (including correct contact informations; any parking or access restrictions).
f. Before paying, secure that all data and products are correct, no change can be made on the order as soon as it's being confirmed. - Order processing and confirmation:
a. You receive an order confirmation via e-mail or SMS after placing the order.
b. You will be notified per SMS in the evening before the delivery about a shorter time window for your delivery.
c. You will receive a link and can track your delivery live so that you are at home when the driver arrives.
Track and manage your order online
Rescheduling and cancelation can only be made until your order is being prepared. After a certain status is reached, you may need to cancel and re‑place your order with help of our Customer service.
Note: Even if we work with transport partners, IKEA is taking care of your delivery. If you didn't receive a confirmation, a notification or just want to give other information to your delivery person, please contact IKEA with all the information you have (date of booking, delivery address, e-mail address, phone number). - During delivery:
a. Track your delivery live with help of the received link.
b. Delivery will be made curbside to your letterbox. Please secure clear access for the delivery vehicle and that you can carry products by yourselves into your house or have enough helping hands!
c. An adult needs to be present to confirm reception and sign the delivery documents.
d. Notify any problem (product quantity or damages) to the delivery team and note it on the delivery documents. They will inform IKEA and we will get back to you.
d. In your absence, you can give the authorisation to leave the products outside via the tracking link you received the day before the delivery. In that case, you are fully liable for any missing or damaged goods. - After delivery:
You have 7 days to report any discrepancies or make a claim.
If you have chosen CembraPay as your payment method, you will receive your invoice only after the delivery has been successfully completed.
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