Skip to main content

How do I log in to my account?

Under "my profile" on the IKEA Switzerland website you can enter your phone number or your email address and password.

You also have the option to log in with a one-time code. Log in to your IKEA account page and enter your phone number or email address and password. A new option available on the IKEA FAMILY portal also allows you to redeem a one-time code. 

What particular parts of our documents do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the document not helpful? Try one of the related documents below.

  • I didn't get any birthday gift, what can I do?

    For this IKEA Family benefit you need our permission to inform you by e-mail. Tick the box in your profile and confirm the email.

    Read more
  • I have accidentally damaged a product during transport home or during assembly. What should I do?

    Things don't always go according to plan and sometimes accidents can happen! As a member of the IKEA family, you're in good hands. If an item is damaged during transport or assembly, you can exchange it in our stores within 14 days of the date of purchase or delivery.

    Read more
  • Do IKEA Family members get bonus points for the purchase?

    There are no bonus points at IKEA Family. However, as a member you get many benefits and can also expect a few surprises.

    Read more
  • Can I extend the warranty on my cookware?

    IKEA product guarantees are a promise to our customers that we stand behind the quality of our products. Therefore, we at IKEA would like to reintroduce the extended guarantee on selected cookware.

    Read more
  • What if I no longer want to be an IKEA Family member?

    You can delete your membership at any time without giving any reason. Your membership profile along with the associated information will then be removed.

    Read more
  • Can other family members use my IKEA Family membership card?

    No, the IKEA Family membership card is a personal card.

    Read more