Skip to main content
EN CHEnglish

I paid for more items than I bought, what should I do?

The easiest way is to contact us as soon as possible.

If you bought the items in a store, the easiest way is to get back to the Customer service there. They'll be able to give you the missing goods or proceed with a refund if you prefer.

If an error happened online, don't hesitate to call us at 058 515 03 86. (Mo-Fr: 8.30 am - 7.30 pm, Sat: 8.30 am - 6 pm, except bank holidays)

What particular parts of our documents do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the document not helpful? Try one of the related documents below.

  • Where do I find a gift registry that I created previously?

    On the IKEA Gift Registry main page, you can access all the registries you created.

    Read more

  • How can I get a valid VAT invoice?

    For your online purchases you will automatically get a VAT invoice.

    Read more

  • What can I expect at the Plan and Order Point in Chur?

    Here you can get proficient and personal advice, as well as support in planning, furnishing and ordering products from the entire IKEA range.

    Read more

  • How do I personalise my gift registry?

    You can make it more personal by chosing a name, selecting a photo, and much more! Log in and select the registry you want to personalise.

    Read more

  • How do I share my gift registry with people who wants to buy gifts from it?

    Just select "Share your registry" on the gift registry page.

    Read more

  • How can I buy a product from a gift registry?

    If you received a link to someone's gift registry, you can choose to buy them online or in a store.

    Read more