I overpaid or paid double for an item on my receipt, how can I get my money back?
Unfortunately, this happens sometimes. No worries! When you take your receipt to the customer service desk our colleagues there will gladly help you.
Is the amount that you overpaid only small? Then you can also contact us for assistance.
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You are most welcome! You will find a number of wheelchairs at the entrance to each IKEA store; they are mainly push chairs. You can use the wheelchairs for free. In some stores, the wheelchairs have a coin slot.
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Does IKEA have free Wi-Fi?
Yes, we do! Make use of our free Wi-Fi ‘IKEA Wifi’, whilst you are shopping.
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How can I reclaim my VAT as a customer?
For private customers IKEA works together with Vatfree.
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Do you receive a refund for a returned item or a double payment? This can take up to 2 weeks.
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Why was the price not clearly marked in the store?
That may be because of the material of the product. Compare the article number of the product with the article number of the price tag to be sure the price is right. Any questions? Our colleagues in store are happy to help you further.
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