I overpaid or paid double for an item on my receipt, how can I get my money back?
Unfortunately, this happens sometimes. No worries! When you take your receipt to the customer service desk our colleagues there will gladly help you.
Is the amount that you overpaid only small? Then you can also contact us for assistance.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Has the payment for your order been debited twice? Usually, only one amount has actually been debited and the other payment has only been reserved. Are you sure you paid twice? Please contact our customer service.
Read moreIf you return a product or cancel your order, you will be refunded the purchase price via the payment method you used to pay for it.
Read moreWe think it's important that you are happy with the IKEA product. If you are not completely satisfied or have simply changed your mind, you can exchange the items, return them or exercise your right of withdrawal. Here you will find the options for exchange, return or withdrawing your purchase.
Read moreFor every purchase, you will receive a VAT invoice, except for online ordered gift cards. We are also happy to provide you with a pro forma invoice, for example for a construction deposit.
Read moreYes, it's possible to get a gift receipt for in-store purchases. Please request one from the store co-worker at the checkout as you pay.
Read moreDid you have a delivery scheduled today, but did you not receive a message or an e-mail with the message that the delivery will be later? Please contact our customer service.
Read more