How do I order bigger spare parts?
If you'd like to order a bigger spare part or are unable to find the spare part number, you can reach out to Customer Service online or in IKEA stores.
You can order bigger spare parts if you need to renew a product that you already own. Bigger spare parts that do not have 6-8 identification numbers require assistance from a co-worker to identify and order. Here’s how you can order big spare parts.
Do I need to pay for a spare part?
When the problem of the parts is caused by IKEA, such as damage or a missing part, you might be eligible for a free spare part. However, if the problem falls out of warranty you will have to pay for the item and transport costs yourself.
How can I receive a bigger spare part?
You can contact us or visit the service desk at an IKEA store to order bigger spare parts. A co-worker will help you identify the part you're missing, the availability and price of the part you need. If the part is in stock, they will help you complete the order and arrange the delivery for you. Please have your order number or receipt close at hand when reaching out to a co-worker.
What are the delivery options available?
You can choose to have your bigger spare part delivered to your doorstep. Delivery for big spare parts takes up to three weeks.
How do I track the order?
After ordering your bigger spare part, you will receive a confirmation email with a tracking link from DHL.
Where can I find additional support?
If you did not receive your large spare parts order, please contact us. A co-worker will support you to resolve any issues with your order.
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