How do I order small spare parts?
You can order small spare parts using the Order spare parts tool, Purchases page in your IKEA Family account or at Customer Service desks in IKEA stores.
Ordering small spare parts can be done anytime after the date you purchase the products. First, you will need to know the spare part number. Then you can order the small spare parts yourself.
Where can I find the spare part number?
Small spare parts have a 6-8 digit identification code (also known as a spare part number) and are listed in the first few pages of the products’ assembly instructions. A physical copy of the assembly instructions are included with the product. If you don’t have this copy, you can also find it online by searching for the product on the IKEA website. Then, go to the product page and click Product details, then Assembly and documents to access the assembly instructions.
How to place the order online?
Once you have the spare part number, you can order it through the Order spare parts tool on our website. This tool is not available in the IKEA App.
Another option is to order it though your Purchase history. If your purchase is linked with your IKEA Family account, log in to your account and go to the Purchases page where you will find the "Order spare parts" button. Once you click the button, you will be able to access a list of products with available spare parts and the spare part number you need.
The “Order spare parts” button will not appear if:
The “Order spare parts” button will not appear if:
- the product does not contain any spare parts in the packaging
- the product is out-of-stock or has been discontinued
- you have cancelled or returned the order
How to place the order in-stores?
If you need the spare part urgently, most IKEA stores (except Plan & Order Points) also have a small spare parts selection available at the Customer Service desks, usually located near the entrance or exit of the store. Stock availability may vary and cannot be checked. If the part is in stock, you can take it home immediately. If the spare part is not in stock, a co-worker will help you to order the spare part and arrange a delivery for you.
How to order spare parts for discontinued products?
If you need spare parts for IKEA products that have been discontinued, please Contact us. A co-worker will help you to check for the parts you need, their availability and cost, and order it for you if needed. Make sure to have the product information ready before reaching out.
What are the delivery options available?
You can choose to have your small spare parts delivered to your home. Delivery for small spare parts generally take up to 10 business days and is free of charge.
How to track the order?
After ordering your small spare parts, you will receive a confirmation email. However, it is not possible for you or an IKEA co-worker to track the order as they are delivered to your home via regular letter post.
Additional support
If you did not receive your small spare parts order, please Contact us. A co-worker will support you to resolve any issues with your order.
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