Can I change the delivery address of my order?
Sometimes your plans change and you want to have your order delivered to a different address. You can cancel your order and place a new order on the new address. Whether you can make this change depends on the status of your order.
Check My purchases to see if your order can still be cancelled and use this tool to cancel the order yourself.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
At IKEA, we understand that life is full of surprises. That's why you can easily change the delivery date yourself at IKEA.nl.
Read moreSelect the 'Delivery' option at checkout and enter your delivery address. You will receive a confirmation email, and once your order is processed, you’ll get the tracking information. On the delivery day, make sure the parcel can be left in a safe place if you're not home, and check your order immediately upon receipt. If you notice any issues (such as missing or damaged items), contact IKEA customer service.
Read moreChoose either 'Ground floor delivery' or 'Floor and room of choice' at checkout. Fill in your details and confirm your order. You’ll receive a confirmation email with the delivery information. You can track your order status via the Order Portal. If you notice any issues (like missing or damaged items), please contact the IKEA customer service.
Read moreThe delivery of an online order is only possible within the Netherlands. If you reside in another country with its own IKEA stores, we recommend placing your order in that country.
Read moreIt’s not possible to change the products in your order after you’ve placed it, but no worries! In most cases, you can simply cancel your order. Then you can place a new order with the right items.
Read moreTo change your contact details of your order, you can contact our customer service.
Read more