What should I do if my product is recalled?
If an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.
All IKEA products are thoroughly designed and tested to ensure customer safety and compliance with applicable standards and legislation. Despite these testing standards, there are rare occasions when certain products must be recalled due to a previously undetected safety concern.
If you're an IKEA Family member, you will be contacted through email if a recall has been issued on a product you have bought where you have used your IKEA Family membership. You can also find all current recalls on IKEA.nl.
When a recall is issued for an IKEA product you own, please stop using the product immediately. If it requires a power source, please disconnect it as an extra precaution. You can return the product and receive a full refund by taking it to an IKEA store (except Plan & Order points) or by contacting the IKEA Customer Service online, depending on what's most convenient for you.
Bring the product to an IKEA store
If the product is small and you feel safe enough to move it, bring it to the customer service desk at your nearest IKEA store (except Plan & Order Points) as soon as possible.
If you still have your receipt, you will be able to get a refund to the original purchase method. If you used your IKEA Family card at time of purchase, you can also find your receipt by logging into your account and navigating to Purchases. If you don’t have your receipt for the recalled product, you’ll receive a refund on an IKEA digital refund card.
Contact IKEA Customer Service
If the co-worker is able to locate your receipt/proof of purchase, you will receive a refund to the original payment method used to purchase the product. If a receipt cannot be found or you paid for the product in cash, you’ll receive a refund on an IKEA digital refund card.
The co-worker will also be able to guide you in how you safely can dispose the recalled product.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We take immediate action if we receive a report that an IKEA product is involved in an incident or accident. We also conduct an immediate investigation. You will always find this on our website.
Read moreNo problem, you can inform if the product was found at the customer service desk in the store where you left it or you can call our customer service.
Read moreWe'll make sure it will be all right! Our colleagues in the IKEA store and at our online Customer Service are happy to help you.
Read moreWe have collected and handed you your order with lots of attention. Has an item still been damaged in the process? Then we will be glad to solve this for you!
Read moreIt all started in 1955 when an IKEA employee removed the legs from under the LÖVET table because otherwise it wouldn't fit in his car. This decision marked the beginning of our flat packs. The advantage is that you can easily take your purchases with you in the trunk, without having to arrange transportation.
Read moreYes, you can return your item by truck. If you can't come to the store for your return, and the item is to big or heavy for a parcel return, you can have it picked up by truck.
Read more